DISCLOSURE NOTICE IN TERMS OF THE FINANCIAL ADVISORY & INTERMEDIARY SERVICES ACT, 2002 (ACT NO. 37 OF 2002) “FAIS”
The Wholistics Planning Group (Pty) Ltd, FSP No. 6741
Ethix Advisory Services (Pty) Ltd, FSP No. 17206
We are obliged by the FAIS Act to provide you with detailed information about our businesses. We are authorised to render personal planning solutions, business assurance, wealth management, pension and provident fund services, medical aid planning and short term insurance to different market segments.
The Wholistics Planning Group (Pty) Ltd operates under three divisions, namely Execuserv which offers personal financial planning, Ethix, wealth management and Extegrity which offers retirement funds and medical aid advisory and administration services to Corporates. These different entities, together under The Wholistics Planning Group, are dedicated to expanding their specialist offerings across our entire Group.
It is important to note that, results from any analyses are based on the completeness and accuracy of the information provided. If you elect to provide limited information in line with specific objectives, you clearly understand that there will be limitations on advice and solutions provided.
Though we prepare all recommendations with due diligence and care, we do not guarantee that your objectives will be met. Recommendations and illustrations take into account many factors which are beyond our control.
KEY PRACTICE DISCLOSURES
ADVICE
We always gather, understand and collate documentation and necessary information to provide professional financial planning outcomes.
FINANCIAL INTELLIGENCE
In terms of FICA (the Act) we follow strict disclosure principles and obligations to all authorities, wherever applicable or relevant.
CONFIDENTIALITY
All personal and financial information is kept strictly confidential unless properly authorised by the client or, if a legal responsibility for disclosure exists in terms of the FAIS Act (2002) and POPI Act.
FEES AND COMMISSIONS
We fully disclose to you the nature and amount of all fees and commissions earned, and confirm your authorisation of the same in doing business with you – this includes both initial and ongoing advisory fees, as well as any FSP charges and costs related to your solutions. As an independent practice, we do not receive more than 30% of our remuneration from one product supplier.
GIFTS
We place on record that the business and employees do receive gifts of appreciation and recognition from time to time from both clients and suppliers. These gifts are fully recorded in a gift registry which is available at all times for inspection and compliance.
INDEPENDENCE
All our shareholders, Directors and employees hold no shares directly in any financial services company that directly or indirectly services our Group or its various entities.
POPIA
Certain personal information may be required in order to render proper financial advice and for marketing purposes. Your consent in collecting such or otherwise processing such information is necessary, should there be any personal information you are not comfortable with us collecting and/or otherwise processing, kindly notify us in writing. You are aware that such Personal Information must be dealt with in accordance with the Protection of Personal Information Act (‘POPIA”). You consent to such personal information being used by any necessary third party/ies such as the Insurer. By signing this letter you agree that such consent has been provided to us by you.
OUR ACTIVITIES
Personal Financial Planning -
Advice, solutions and ongoing administration
Private Wealth Management -
Recommendations and asset focus
Employee Benefits Solutions -
Group life, Disability and Retirement Schemes
Health Services Benefits -
Medical aid solutions and administration
Short-Term Insurance -
Personal lines, domestic and gap cover solutions
Business Assurance -
All facets of partnership, keyman and liability cover
Estate Planning -
Legacy, wills, trusts, personal and business planning
INDEPENDENT FINANCIAL ADVISORS:
The Wholistics Planning Group (Pty) Ltd, FSP No. 6741 and Ethix Advisory Services (Pty) Ltd, FSP No. 17206 are fully accountable for all actions taken by their Financial Advisors on behalf of The Group.
Fehér, Thomas – NQF 5 (Key individual)
Guerin, Patrick – NQF 8 CFP®
Padayachee, Candice (under supervision)
Rodrigues, Roxanne (under supervision)
FINANCIAL SERVICES PROVIDERS:
- Ambledown Gap Cover
- Alexander Forbes
- Allan Gray
- Altrisk Life Insurance
- Auto and General
- Bestmed Medical Aid
- Bonitas Medical Scheme
- Boutique Collective Investments (BCI)
- Cadiz Asset Management
- Capital Alliance Group Risk
- Complimed Gap Cover
- Dental Risk Underwriting Managers
- Discovery Health Medical Scheme
- Discovery Insure
- Discovery Invest
- Discovery Life
- Discovery Life Group Benefits
- Fairbairn Private Bank (IOM) Limited
- FedGroup
- FMI
- Glacier Financial Solutions
- Glacier International
- Hollard Life
- Hollard Investments
- Investec Private Bank
- iTransact
- Liberty Life Corporate Benefits
- Liberty Life Group
- Marriott Investments (Old Mutual)
- Medshield Medical Scheme
- Metropolitan Life
- Metropolitan Odyssey
- Momentum Employee Benefits
- Momentum Health Medical Scheme
- Momentum Health Medical Scheme Gap Cover
- Momentum Insure
- Momentum Life
- Momentum Wealth
- Nedgroup Investments
- Ninety One Asset Management
- Ninety One GSF Ltd
- Old Mutual Employee Benefits
- Old Mutual Guernsey
- Old Mutual Insure
- Old Mutual Investment Group
- Old Mutual Life
- The Old Mutual Wealth Trusts Company (Pty) Ltd (Fairheads)
- Portfolio Metrix (Pty) Ltd
- Professional Provident Society
- Profmed Medical Scheme
- RL360 - Sygnia Life Limited, Mauritius
- Sanlam Employee Benefits
- Sanlam Investments
- Sanlam Life Insurance Company
- Sizwe Medical Fund
- Stanlib
- Stratum Benefits Gap Cover
- Sygnia Asset Management
- Turnberry Management Risk Solutions
- Zestlife Gap Cover
COMPLAINTS
In the event that you are dissatisfied with our service, we request you address your complaint in writing to us. A copy of our Complaints Resolution Policy is available on request. Should the complaint not be resolved to your satisfaction, you may forward such complaint to the Ombud for Financial Services Providers. You will need to show that you have already attempted to resolve the matter directly with us first. The relevant details for the various Ombuds are:
Ombudsman – Long–term insurance:
Private Bag X45, Claremont, 7735
Telephone: 0860 103 236
Email: info@ombud.co.za
Website: www.ombud.co.za
Financial Sector Conduct Authority – FSCA:
P.O. Box 35655, Menlo Park, 0102
Telephone: 012 428 8000 / Toll free: 0800 110 443
Email: info@fsca.co.za
Website: www.fsca.co.za
Ombudsman – Financial Services (FAIS):
P.O. Box 74571, Lynnwood Ridge, 0040
Telephone: 012 470 9080
Email: info@faisombud.co.za
Website: www.faisombud.co.za
Council of Medical Schemes:
Private Bag X34, Hatfield, 0028
Telephone: 0861 123 267
Email: complaints@medicalschemes.com
Website: www.medicalschemes.com
GROUP DETAILS:
The Wholistics Planning Group (PTY) Ltd
FSP 6741
Registration no. 1996/008087/07
and
Ethix Advisory Services (PTY) Ltd
FSP 17206
Registration no. 2004/023390/07
REGISTERED ADDRESS:
The Manor House (West Wing)
14 Nuttall Gardens
Morningside
Durban
4001
POSTAL ADDRESS:
PostNet Suite 113
Private Bag X02
Glenashley
4022
KwaZulu-Natal
Republic of South Africa
CONTACT DETAILS:
Telephone: +27 (0)31 312 4270
Website: www.wholistics.co.za
BANKERS:
Nedbank Ltd. (Nedbank Group Limited)
Registration no. 1966/010630/06
LICENSE AUTHORITY AND
ADVISORY / INTERMEDIARY SERVICES:
Long term insurance: Categories A, B1, B1A, B2, B2A & C
Short term insurance: Category Personal Lines
Retail Pension Funds Benefits and Pension Fund Benefits
Participatory Interest in Collective Investment Schemes
Participatory Interest in a Hedge Fund
Health Service Benefits provided by Medical Schemes
PROFESSIONAL INDEMNITY:
Marsh (Pty) Ltd for
The Wholistics Planning Group (Pty) Ltd &
Ethix Advisory Services (Pty) Ltd
(Section 5: Code of Conduct
FSP no. 6741 and FSP no. 17206)
COMPLIANCE DETAILS:
L Pardy & Associates (PR No. 5093)
Suite 5, La Lucia Park
64 Armstrong Avenue, La Lucia, 4051
Telephone: 031 582 1419
Email: louise@lpardy.co.za
Misha Sukdeo
Internal – Legal and Compliance Manager
Email: mishas@wholistics.co.za